Cookie Policy

Last updated: September 23rd, 2022

The purpose of this policy is to indicate what personal data we collect through cookies and how we use your data after you have visited our website via a desktop computer, tablet, smartphone or other medium on which the cookies are installed.

Some features of this website are designed to give you a better online experience on our website and will only work if we use cookies. We also use cookies to collect information about your online preferences. Cookies are small pieces of information, sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. They will be stored on your computer, tablet or phone when you visit a website.

Cookies may contain identifying information. Cookies enable us to gain information about the use of its websites. This information may be analysed by third parties on our behalf.

Article 1 - Cookie categories on our website:

Cookies are small text files that contain small pieces of information and store information, such as your language preference, when you visit our website. These cookies are stored on your computer, tablet or smartphone when you visit our website. Cookies may contain personal identifying data, but this is not always the case.

When you revisit the website at a later time, this cookie will send information to the website so that the website recognises your browser and can remember your language preference, for example. Some cookies make it possible to enable certain functions on our website or to measure how website visitors use our website so that we can use this information to optimise the website.

Cookies often have an expiration date with the result that they are automatically deleted after a certain time. Some cookies are deleted immediately after closing the browser, such as session cookies, while others remain on your device for a longer period of time.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or online payments cannot be provided.

Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Performance Cookies

These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Targeting cookies or advertising cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Google Ads to provide you with more personalised adverts when visiting other websites.

Web beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Article 2 - Cookie list and details

Category	Cookie Name	Service	Duration	Description
Essential	token (local storage)	Wooclap	∞	Wooclap session token.
Essential	defaultLanguage (local storage)	Wooclap	∞	Preferred language of the user for Wooclap.
Essential	state (local storage)	Wooclap	∞	Verifies if the user is logged-in
Essential	wc__cookie-consent	Wooclap	1 year	Logs if the cookie banner has already been presented to the user or not.
Essential	__stripe_mid	Stripe	1 year	Fraud prevention and detection for Stripe online payment.
Essential	__stripe_sid	Stripe	30 minutes	Fraud prevention and detection for Stripe online payment.
Essential	m	Stripe	2 years	Fraud prevention and detection for Stripe online payment.
Essential	_delighted_web	Delighted	1 year	Used to determine if the Net Promoter Score (NPS) should be displayed.
Functionality	defaultLanguage (local storage)	Wooclap	∞	Preferred language of Wooclap for the user.
Functionality	intercom-id-[app_id]	Intercom	9 months	Anonymous visitor identifier cookie.
Functionality	intercom-session-[app_id]	Intercom	1 week	Unique browser session identifier.
Performance	_hjid	Hotjar	1 year	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
Performance	_hjRecordingLastActivity (session storage)	Hotjar	Session	This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).
Performance	_hjTLDTest	Hotjar	Session	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
Performance	_hjLocalStorageTest (local storage)	Hotjar	<100 ms	This cookie is used to check if the Hotjar Tracking Script can use local storage.
Performance	_hjIncludedInPageviewSample	Hotjar	30 minutes	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
Performance	_hjIncludedInSessionSample	Hotjar	30 minutes	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit
Performance	_hjAbsoluteSessionInProgress	Hotjar	30 minutes	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
Performance	_hjFirstSeen	Hotjar	Session	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
Performance	hjViewportId	Hotjar	Session	This stores information about the user viewport such as size and dimensions.
Performance	_hjRecordingEnabled	Hotjar	Session	This is added when a Recording starts and is read when the recording module is initialised to see if the user is already in a recording in a particular session.

Article 3. How will your data be used and shared?

We may process and share the information we obtain through cookies:

• With companies belonging to the group and/or with subsidiaries of the group, or
• with any third party with whom you have asked us to share your personal information or with organisations you have agreed to share your information with, such as Facebook or other social media acting as data controllers; or
• with third parties who assist us with our products and services. Examples of third party activities include data analysis, marketing support providers and payments systems. These companies will have access to the information processed through the cookies, but only when strictly necessary to carry out their activities. They may not use your data for other purposes.

Article 4. Transfer of your personal data

We may transfer your personal data to third parties located in third countries (outside the European Economic Area (EEA)), i.e. the United States of America and the United Kingdom. This transfer of data outside the EEA is lawful if the recipient of the data is in a country providing an adequate level of protection following an adequacy decision of the European Commission. Some of these countries may not have equivalent data protection laws to protect the use of your personal data. In this case, we have examined whether appropriate precautionary measures such as within the EU are possible, e.g. by providing for standard contractual clauses. In specific cases, we ask for your prior consent to transfer your personal data outside the EEA. For more information about the transfer of data, please refer to our privacy policy.

Article 5. How can you manage your cookie preferences?

If you have given us your consent by clicking on the appropriate button on the cookie banner, you can withdraw your consent at any time. You can do this by deleting the stored cookies via your browser.

Some cookies are already deleted when you close your browser (session cookies). Others will remain on your device until they expire or until you delete them from the cache (permanent cookies or tracking cookies) as these cookies allow us to remember things about you when you revisit our website.

By deleting our cookies or disabling future cookies, certain parts or functions of our website may not be accessible.

If you want to delete cookies that are already on your computer, please refer to the help and support function of your Internet browser where you will find instructions on how to find the file or folder where cookies are stored. For most browsers, the toolbar help function also provides information on how to prevent your browser from accepting new cookies, what to do to notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you choose to disable cookies, some personalised services may no longer be available.

Via the links below you will find more information about deleting cookies per browser:

• Chrome
• Firefox
• Firefox (mobile)
• Internet Explorer
• Microsoft Edge
• Safari
• Safari (mobile)

Article 6. Your rights

You have the right to access the information held about you and to receive a copy of the information in our possession. If your personal data has changed, you have the right to ask us to rectify the data, supplement or delete any outhated, incorrect or incomplete personal data that we hold about you. You also have the right to limit the processing of your data and to object to the processing of your personal data. Furthermore, you have the right to receive the personal data concerning you that you have provided to a data controller in a structured, commonly used and machine-readable format and to transmit that data to another data controller.

If you have any questions about this cookie policy or how we process your personal data through the cookies or if you wish to exercise your rights, please contact us at security@wooclap.com.

You have the right to lodge a complaint with the Data Protection Authority if you are not satisfied with our response to your requests. If you would like more general information about the processing of your personal data or about your rights and how to exercise them, please read our privacy policy https://www.wooclap.com/en/privacy-policy/.

Article 7. Changes to this cookie policy

We may change and update this policy from time to time to ensure that it reflects which cookies are used and how we process your personal information at any given time. The updated version of this policy will be placed on the same webpage and will be effective immediately upon publication. Please return to this web page regularly to ensure that you are always aware of the information we collect and process, how and under what circumstances your data is used and in what cases we share your data with third parties.