Terms and Conditions

PART ONE: USE OF THE WEBSITES

1. Acceptance to our Terms and Conditions

Our Terms and Conditions are accessible via a hyperlink on all pages of the Sites. By using the Sites, the Customer and/or User acknowledges (acknowledge) that they have read and accepted these Terms and Conditions. They also acknowledge that they have read the Privacy Policy and the Cookie Policy.

2. Use of the Sites

The content of the Sites is provided to the Customer and/or User for general information about the Products offered by the Service Provider.

3. Changes to the Sites

The Service Provider may interrupt or modify any service or feature provided on the Sites at any time.

4. Illegal or Prohibited Use

The Customer and/or User undertakes to use the Sites in accordance with the applicable laws and regulations. The Customer and/or User may not use the Sites in any way that could harm the interests of the Service Provider, its employees, and/or its customers. In particular, the User undertakes not to use the site for illegal purposes (e.g., to hack into other computer systems) or in any way that could be contrary to public order and morality (e.g., by publishing violent or pornographic, racist or xenophobic, defamatory content, etc.).

The Service Provider undertakes to guarantee a safe and respectful online environment for all its users. In accordance with the obligations of hosting providers under Regulation (EU) 2022/2065 on digital services (Digital Services Act or "DSA"), the Service Provider provides you with a simple reporting mechanism. If you identify any content or activity that you believe to be illegal, please let us know by using our reporting form.

5. Disclaimer of warranties and liability

5.1. The Customer and/or User assumes full responsibility for the use of the Sites. Any material downloaded or otherwise obtained through the use of the Sites is at the sole discretion and risk of the Customer and/or User. The Service Provider cannot be held responsible for the content of messages, hypertext links, information, images, videos, or any other content submitted by the Customer and/or User. The Customer and/or User shall be solely responsible for any damage caused to their computer system or any other system for which they are responsible, or for any loss of data resulting from the downloading of such material.

5.2. The Sites are provided "as is" and "as available." The Service Provider cannot guarantee the continuous, secure, or error-free availability of the Sites.

5.3. The Service Provider will make every reasonable effort to publish information that, to its knowledge, is up to date on the Sites. However, the Service Provider does not guarantee that this information is adequate, accurate, or exhaustive, nor that the Sites will be complete and permanently updated in all respects. The information contained on the Sites may contain content errors, technical errors, or typographical errors. This information is provided for informational purposes only and will be periodically modified.

5.4. The Sites may contain hypertext links to other sites. These links are provided to the Customer and/or User for informational purposes only. The Service Provider does not control these websites or the information they contain. The Service Provider cannot therefore guarantee the quality and/or completeness of this information.

5.5. The Service Provider cannot be held liable for any direct or indirect damage, or any other damage of any kind whatsoever, resulting from the use or inability to use the Sites, whether or not this liability is contractual, based on an infringement or a technical problem, or whether it is strict liability. The Service Provider is exempt from any gross or slight negligence, whether habitual or occasional, including when committed by one of its employees, in connection with the use of the Sites.

PART TWO: USE OF PRODUCTS

6. Access to Products

6.1.    The Customer and/or User, aged at least thirteen (13) or sixteen (16), depending on the applicable legislation in the country where they reside, access the Product(s) after creating a username and password. The following information must also be provided by:

a. the Customer: surname, first name, professional or institutional email address, VAT number (if applicable);

b. the User: last name, first name, professional or institutional email address, VAT number (if applicable).

Accounts registered by "robots" or other automated methods are not permitted. The account may only be used by the Customer and/or User who created it. The Customer and/or User(s) are required not to disclose their login details to any third party. Depending on the terms of the Floating License or Non-floating License, additional separate connections may be available. However, a Customer and/or User is not permitted to have more than one free account.

6.2.    Access to the Product(s) is only granted after acceptance of the Terms and Conditions and the Privacy Policy.

6.3.    The Customer and/or User is (are) responsible for selecting and obtaining, in a timely manner, an appropriate telecommunications service enabling them to access the Product(s). They also bear the costs of accessing this service. The Service Provider cannot guarantee access to the Product(s) if the Customer and/or User does not have such a telecommunications service or if they do not or no longer bear the cost of it.

Access to the Product(s) does not require any integration into the Customer's and/or User's digital environment. Access is entirely online. The Product(s) is (are) supported by Windows, macOS, Linux, Android, and iOS operating systems and Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge browsers (computer and mobile versions).

6.4.    The Customer and/or User must comply with (i) all applicable international, national, regional, and local laws and regulations, and (ii) all internet regulations, policies, and procedures of the internet service provider.

The Customer and/or User assumes full and complete responsibility for all operations performed via the Product(s), and the Customer assumes full and complete responsibility for the Users to whom it grants access to the Product(s). The Customer and the User are responsible for the confidentiality of their account(s), usernames, and passwords, as well as for access to their computer system and the actions and negligence of any person who uses their account(s).

6.5.    The Customer is responsible for the choice of Product(s), their use, the content published on them, and the results obtained through their use. The Customer and/or User may not use any content that is:

• (i) that is, in any way, illegal, cruel, defamatory, unlawful, threatening, misleading, or harmful, or that is objectionable in any way, in particular for the Product(s), third parties, or the Service Provider.
• (ii) that is not authorized by law or under contractual relationships; and/or
• (iii) that violates the rights of a third party, including, but not limited to, intellectual property rights and trade secrets.

The Customer and/or User agree not to use or deploy any resources, software, or programs that could harm the Service Provider, third parties, access, security, or the proper functioning of the Product(s), or that could place a disproportionate burden on the Product(s).

6.6.    The Service Provider shall in no way be liable for the use that the Customer and/or User makes of the Product(s), nor for the data and files processed by the Customer and/or User via the Product(s).

If the Customer and/or User notices or suspects misuse of their account information, unauthorized access or use, the Customer and/or User must immediately change their passwords and inform the Service Provider so that the latter can take the necessary security measures.

6.7.    Use of the Product(s) may be subject to the license terms, terms and conditions, or terms of sale of the Service Provider's suppliers, a list of which can be found in Appendix B of the Data Processing Agreement. The Service Provider is not responsible for the Customer's and/or User's compliance with these terms and conditions.

6.8.    In the event of a breach or suspected breach of this article, and without prejudice to the possibility of terminating the Subscription Agreement, if it has been entered into by the Customer, the Service Provider shall be entitled, provided that it informs the Customer and/or User in advance, to take all measures, block, and/or suspend the licenses granted to the Customer and/or User, without the Customer and/or User being entitled to any refund or compensation.

The Customer and/or User shall indemnify the Service Provider and its shareholders, directors (delegates), employees, agents, distributors, parent companies, and subsidiaries for all claims, damages, losses, costs, expenses, obligations, liabilities, and legal proceedings, including, but not limited to, interest and penalties, reasonable attorneys' fees and costs, and all amounts paid to settle any claim, demand, or legal proceeding arising out of, resulting from, or related to:

• (i) the failure to comply with or breach of any obligation set forth in the Subscription Agreement or the Terms and Conditions; and/or
• (ii) claims of any kind from any third party suffering any damage resulting directly or indirectly from the activities of the Customer and/or User in connection with the use of the Product(s) by the Customer and/or User.

7. License Terms

7.1.    By accessing the Products, the Customer and/or User acknowledge that they have read, understood, and accepted the Terms and Conditions. If the Customer and/or User does (do) not accept and no longer wishes (wish) to be bound by these Terms and Conditions, he/she/they may delete his/her/their account at any time and cease all further use of the Products.

7.2.    The Service Provider grants the Customer and/or User of the Products a non-exclusive, worldwide, paid license allowing the Customer and/or User to reproduce the Products (including making backup copies) for use in accordance with their intended purpose and only in association with the name and email address used to access the Products. The license also applies to all updates and supplements to the Products, as well as to support services, namely the provision of information and advice concerning the use of the Product(s) and related incidents via a helpdesk, from 9 a.m. to 6 p.m. (local time in Belgium). The helpdesk includes a messaging/chat service on the website ("Intercom").

However, the license does not grant the Customer and/or User any right to:

• grant sublicenses, including to subcontractors, on the Products or reproductions thereof;
• to contribute, transfer, or transmit in any form and for any reason and/or occasion whatsoever (including, in particular, by transfer of its business, by way of contribution, merger, demerger, or transfer in any form whatsoever) to third parties all or part of its rights and/or obligations arising from the license to the Products or reproductions thereof;
• except where such acts are necessary to enable the Customer and/or the User to use the Products in accordance with their intended use,
• to reproduce, permanently or temporarily, the Products, in whole or in part, by any means and in any form whatsoever, including by uploading, displaying, passing on, transmitting, or storing;
• translate, adapt, arrange, or transform the Products or reproductions thereof in any way;
• distribute to the public in any manner whatsoever, including by renting or lending the Products or reproductions thereof;
• decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover the source code, object code, processes, and algorithms of all or part of the Products or reproductions thereof, or disclose these elements.

The Service Provider reserves all rights not expressly granted herein.

US Government Restricted Rights

Restricted Rights. The Software is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by or on behalf of any department, unit or agency of the United States government is subject to restrictions set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Licensed Software clause at DFARS 252.227-7013 or subparagraphs (c) (1) and (2) of the Commercial Computer Licensed Software – Restricted Rights at 48 FAR 52.227-19, and in similar clauses in NASA FAR supplement, as applicable.

8. Contractor's Warranties

8.1. The Service Provider declares that the Products have been developed in a professional manner, in accordance with generally accepted industry standards and applicable laws and regulations. The Customer and/or User acknowledge(s) that the Product(s) are constantly evolving and that the Service Provider is constantly making changes to them. The Customer and/or User only has (have) access to the latest version of the Product(s). Each new version or update of the Product(s) replaces the original or previous version as the updated version. The Product(s) may be temporarily unavailable to the Customer and/or User during updates, so the Service Provider shall not be held liable for any lack of availability during the update of the Product(s), including if such unavailability creates a breach of the availability commitments stipulated in the Service Level Agreement (the "SLA").

The Service Provider warrants that the Products are provided by experienced, qualified, and trained personnel with the appropriate expertise and commitment.

The Service Provider warrants that it has all the appropriate Intellectual Property Rights to provide the Product(s), including all rights relating to the underlying source code and object code.

8.2.      The Customer and/or User understand that the Products are an online application running on the Service Provider's servers and those of its suppliers.

The Service Provider undertakes to use all reasonable means to guarantee access to the Products for the Customer and/or User. This includes, but is not limited to, the deployment of adequate technical infrastructure, regular maintenance, and system updates. Where possible, the Service Provider shall inform the Customer and/or User of any planned service interruptions. However, in the event of an emergency or unforeseen technical problems, the Service Provider reserves the right to suspend access to the Products without prior notice.

8.3.      The Service Provider's obligations, in particular with regard to the availability of the Product(s), are detailed in the SLA. The Service Provider does not guarantee that the Product(s) will be completely free of minor bugs or errors, for which the Service Provider shall not be held liable if they do not affect the use of the Product(s). The Service Provider offers no express warranty regarding the Product(s), in particular with regard to loading time or quality, beyond what is indicated in the SLA.

8.4.      The Service Provider provides the Product(s) "as is" and "as available." The suitability of the Product(s) for a specific use or purpose of the Customer and/or User is excluded. The Service Provider does not guarantee that the features of the Product(s) will meet the performance requirements and expectations of the Customer and/or User, other than those defined in the SLA.

8.5.      The Service Provider cannot be held liable for any unavailability of the Product(s) when such unavailability is attributable to:

1. network or communication problems between the Customer, the User and/or the Service Provider and/or between the Service Provider and its telecommunications service provider;
2. a disruption or defect in the Product(s) or equipment that does not originate from the Service Provider;
3. incompatibility of the Customer's and/or User's browser with the technical requirements of the Product(s), as specified in Article 6.3 of the Terms and Conditions;
4. the fact that changes or modifications have been made to the Product(s) without the Service Provider's authorization;
5. unavailability of the Product(s) resulting from scheduled maintenance or updates;
6. if the Customer and/or User does not immediately report an unavailability to the Service Provider with documentation and information concerning the circumstances of said unavailability; or
7. any other case of force majeure, including natural disasters (earthquakes, floods, storms, hurricanes, tornadoes, fires, volcanic eruptions, landslides, and other similar natural phenomena), health events (epidemics, pandemics, quarantines, traffic restrictions, and any governmental or administrative measures aimed at limiting the spread of disease), armed conflicts (wars, revolts, riots, acts of terrorism, sabotage, and any form of collective violence), government interventions (laws, regulations, decrees, or any other measure taken by a public authority that makes it impossible to perform contractual obligations), technical failures (failures or interruptions of computer systems, server failures, cyberattacks, computer viruses, telecommunications network failures, and any other technical failure affecting the infrastructure necessary for the performance of contractual obligations), strikes and labor disputes (strikes, lockouts, occupations, and any other social movement, whether legal or illegal, that directly or indirectly affects the performance of contractual obligations), transportation incidents (accidents, blockages, or any other disruption affecting the means of transport necessary for the performance of contractual obligations) and closures or access restrictions (closure of offices, restrictions on access to premises, or any other measure limiting the Service Provider's ability to perform its obligations).

9. Limitation and exemption clause

The Service Provider shall not be liable to the Customer, the User or third parties for any indirect, incidental, special or consequential damages, including, but not limited to, loss of profit, data, customers or turnover, work stoppage, computer failure or malfunction, resulting from the use or inability to use the Product(s), or from any cause whatsoever, whether or not the Service Provider has been informed of the possibility of such losses or damages.

9.2.       The Service Provider is exempt from liability for gross negligence and minor negligence, including that of its employees, causing the unavailability of the Product(s) or any other damage to the Customer and/or the User, including if such negligence results in a breach of the availability commitments stipulated in the SLA.

9.3.      The Service Provider's total liability shall, in all cases, be limited to a maximum of the amount that the Customer and/or User has paid to the Service Provider during the year preceding the occurrence of the damage. The Customer and/or User must take all necessary and reasonable measures to limit their damage.

10. Payments and validity period of the Product(s)

 

10.1.    This article applies only to payment for Product(s) ordered via the Sites. It does not affect the terms of payment for Product(s) ordered when signing a Subscription Agreement.

10.2.    A valid debit or credit card or SEPA mandate is required for payment of the Product(s).

The fees, price limits, and validity dates of the Product(s) are set out in our pricing terms and conditions. The fees do not include any taxes, duties, levies, or charges imposed by the tax authorities. The Customer and/or User is (are) responsible for paying all such taxes, duties, levies, or charges.

10.3.    The Product(s) is (are) invoiced in advance, according to the billing period defined in the pricing terms and conditions.

At the end of the billing period, the Product(s) will be automatically renewed for the same duration and the credit card provided by the Customer and/or User will be automatically debited, unless the Service Provider, the Customer and/or the User deactivate automatic renewal at least forty-eight (48) hours before the start of the new billing period. The pricing conditions will remain unchanged upon each renewal.

The Customer and/or User may switch from a "PRO" version to a "BASIC" version or cancel their subscription to the Product(s) by clicking on "Switch to the free plan" on the pricing page of the Product(s) interface. The cancellation will take effect immediately and, if made at least forty-eight (48) hours before the start of the new billing period, the Customer and/or User will no longer be billed thereafter. A request for deletion by email or telephone is not considered as a cancellation.

No refunds or credits will be given for partial billing periods, upgrades/downgrades (from a "PRO" version to a "BASIC" version or from a "PRO" or "BASIC" version to a free version) or total or partial non-use.

Downgrading your service may result in the loss of data, certain features, or account capacity. The Service Provider declines all responsibility for such losses and undertakes to provide only the features described in our pricing terms and conditions.

 

10.4.    In the event of a serious breach of the obligations set out in the Terms and Conditions, the Service Provider shall be entitled to immediately terminate, automatically and without prior notice, the contractual relationship with the Customer and/or User and to remove their access to the Product(s).

"Serious breach" means:

• The inability to debit the credit card, for any reason whatsoever;
• The provision of false or misleading information leading to the ordering of the Product(s);
• The use of the Product(s) in violation of the obligations set out in Articles 6 and 7 of the Terms and Conditions or when it is clear that these obligations will be violated by the Customer and/or User and that the consequences of this violation are sufficiently serious for the Service Provider;
• Judicial reorganization, bankruptcy, liquidation, admission to collective debt settlement, or civil insolvency of the Customer and/or User;

In the event of termination, the Customer and/or User shall not be entitled to a refund for any Product(s) invoiced during the year. The Service Provider retains the right to the invoiced and unpaid amount as damages. The Service Provider also does not waive any other damages resulting from the termination, as well as any costs, late payment interest, and penalties to which it may be entitled.

11. Case study

The Client and/or User(s) authorize(s) the Service Provider to use their name(s) and overall statistics (usage rate, satisfaction rate, etc.). The Customer and/or User grants a non-exclusive, royalty-free license, for an indefinite period, for all trademarks they own and for all countries where they are registered, for the sole purpose of presenting the partnership on the Sites.

The Customer and/or User does not grant any right to sublicense to a third party. The following information may never be disclosed: data relating to content imported onto the Product(s) or any other information specifically declared confidential.

PART THREE: COMMON PROVISIONS TO PARTS ONE AND TWO

12. Intellectual property rights

  12.1.    The elements accessible on the Sites and Products (text, photographs, images, icons, videos, computer programs, databases, names, logos, etc.) are protected by the Service Provider's intellectual property rights.

All intellectual property rights to the Product(s), the platform, the source code and object code included, as well as all their derivatives, modifications, improvements, updates or versions provided by the Service Provider or its suppliers, as well as all intellectual property rights to any accompanying material, such as images, logos, drawings, texts, web, documentation, know-how, and all adaptations and modifications thereof, belong exclusively to the Service Provider and/or its suppliers.

The elements mentioned in the two preceding paragraphs may not, under any circumstances, be used in connection with products or services that are not those of the Service Provider, in any way that could create confusion among third parties or in a manner that could denigrate or discredit the Service Provider.

12.2.    The elements accessible on the Sites and Products (text, photographs, images, icons, videos, computer programs, databases, names, logos, etc.) that have been reproduced and/or communicated by the Customer and/or User are protected by the intellectual property rights of the Customer and/or User, where applicable.

Similarly, the Intellectual Property Rights to specific creations made by the Customer and/or the User in connection with the implementation, configuration, and use of the Product(s) belong to the Customer.

12.3.    Unless expressly authorized, the Customer and/or User may not, under any circumstances, copy, reproduce, represent, modify, transmit, publish, adapt, distribute, broadcast, sublicense, transfer, sell in any form or on any medium, or exploit in any way, all or part of the protected elements present on the Sites and Products. Nothing in these Terms and Conditions may be interpreted as a transfer or license, in whole or in part, of any right that is not expressly transferred or licensed.

13. Protection of Personal Data

The use of the Sites and the Product(s) may result in the collection and processing of Personal Data of the Customer and the User by the Service Provider. The Privacy Policy details, in particular, the data processed, the purposes of processing, the legal basis for processing, the retention period for Personal Data both during and after the validity date of the Product(s), as well as the rights of the Customer and/or User regarding their Personal Data.

The Data Processing Agreement also contains a description of the obligations of the Customer and/or User (considered as the "controller") and the Service Provider (considered as the "processor") in relation to the processing of the Customer's and/or User's Personal Data. If the Customer and/or User resides in a country outside the European Economic Area, the provisions of the Standard Contractual Clauses detail the rights and obligations arising from the export of the Customer's and/or User's Personal Data to that country.

Finally, the Security Policy contains all information concerning the technical and organizational measures taken by the Service Provider to ensure the storage and integrity of the Customer's and/or User's Personal Data. Please consult our trust center for a summary of this policy.

14. Dispute resolution, jurisdiction, and applicable law

 14.1.    The Terms and Conditions are subject to and interpreted in accordance with Belgian law (excluding its rules of private international law), both in terms of their validity, interpretation, execution, and termination.

14.2.    The Service Provider, the Client, and the User agree that any dispute, controversy, or claim arising out of the interpretation, performance, or termination of the Terms and Conditions shall be submitted, prior to any legal action, to mediation in accordance with the Mediation Rules of the International Chamber of Commerce based in Brussels (ICC Belgium).

The Service Provider, the Customer, and the User, if applicable, undertake to take part in at least one mediation meeting, either in person or through a representative.

The costs of mediation shall be shared equally between the parties to the dispute.

In the event of failure of the mediation, the Service Provider, the Customer and the User, where applicable, expressly agree that any dispute shall be submitted to the French-speaking courts of Brussels, which shall have exclusive jurisdiction to hear it, without prejudice to the User's right as a consumer to bring the matter before the judge designated by Article 624, 1°, 2° and 4° of the Judicial Code and without prejudice to the application of Regulation (EU) No. 1215/2012 of the European Parliament and of the Council of December 12, 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

15. General provisions

15.1.    Without prejudice to Article 12.1 of the Subscription Agreement, if the latter has been signed by the Customer, the Terms and Conditions contain the entire agreement between the Service Provider, the Customer, and/or the User and are applicable to each use that the Customer and/or the User makes of the Product(s). Unless expressly agreed otherwise, the Customer's general terms and conditions and any subcontracting agreement relating to the personal data of the User and/or a third party, communicated before or after acceptance of the Terms and Conditions, shall not apply.

The Service Provider shall refuse to sign and shall not be bound by any "form" intended to collect information about the Service Provider, such as the Service Provider's name, address, contact details, type of products or services offered, bank details for payments, etc., if the Customer and/or User has not subscribed to at least five (5) Products.

15.2.    If one or more provisions of the Terms and Conditions are declared invalid or unenforceable, said provision(s) shall be replaced by a valid and enforceable provision that, as far as possible, achieves the economic, commercial, or other purpose intended by the aforementioned invalid or unenforceable provision. The other provisions of the Terms and Conditions shall remain in force.

15.3.    The mere fact that the Service Provider does not insist on strict compliance with a provision of the Terms and Conditions or does not apply it cannot be interpreted as a waiver or relinquishment of rights by the Service Provider, unless this is confirmed in writing.

15.4.    Obligations which, by their very nature, are intended to continue to apply even after termination of the Terms and Conditions shall continue to exist after termination of the Terms and Conditions, including, but not limited to, those relating to liability and Intellectual Property Rights.

15.5.    All correspondence between the Service Provider on the one hand and the Customer and/or User on the other hand shall be in writing and in English or French and shall be deemed to have been sent to the Service Provider if sent by email to info@wooclap.com. Correspondence by email shall be deemed to have taken place on the first working day following the sending of the email.

15.6.    The Customer and/or User may not transfer the rights and obligations arising from the Terms and Conditions to a third party without the prior consent of the Service Provider.

15.7.    The Service Provider reserves the right to modify the Terms and Conditions at any time. If, after changes have been made to the Terms and Conditions, the Customer and/or User continues to use the Sites and/or Products, they signify their acceptance of said changes. The date of the last update is displayed at the bottom of this page.

PART FOUR: RIGHTS OF THE CONSUMER USER

17. Right of withdrawal

 In the event that the User is a consumer within the meaning of Article 2, §1er  of Directive 2011/83/EU  of the European Parliament and of the Council of October 25, 2011 on consumer rights and Article I.1, 2° of the Code of Economic Law, namely, "any natural person who acts for purposes which are outside his trade, business, craft or profession" they have a period of fourteen (14) calendar days to withdraw from the license agreement from the date of its conclusion.

If you withdraw from this contract, we will refund all payments received from you without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment that you used for the initial transaction, unless you expressly agree to a different means; in any event, this refund will not incur any costs for you.

The consumer User may use either the model withdrawal form provided by the Service Provider below or make another unambiguous statement setting out their decision to withdraw from the license agreement.

The consumer User therefore acknowledges that the Product(s) may only be supplied 14 calendar days after the date of conclusion of the license agreement and that they will only be liable for the price of the Product(s) until after this period, unless the consumer User gives their express prior consent for the supply to begin during the withdrawal period and the consumer User acknowledges that they will thereby lose their right of withdrawal.

18. Legal warranty

In accordance with Articles 1701/1 et seq. of the former Civil Code, the consumer User benefits from a legal warranty concerning the Product(s) from the date of conclusion of the license agreement.

The Service Provider thus guarantees:

• that it will supply the User with the Product(s) without undue delay after the conclusion of the license agreement;
• that the Product(s) will correspond to the description, quantity, and quality and will have the functionality, compatibility, interoperability, and other characteristics specified in the Terms and Conditions
• that the Product(s) will be provided with all accessories, instructions, including installation instructions, and customer support as provided in the Terms and Conditions
• that the Product(s) will be updated as provided in the Terms and Conditions;
• that the Product(s) will be suitable for the purposes for which similar digital content or digital services would normally be used, taking into account, where applicable, any provisions of European Union law and Belgian law, as well as any existing technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
• that the Product(s) will be in the quantity and will have the qualities and performance characteristics, in particular in terms of functionality, compatibility, accessibility, continuity, and security, that are normal for digital content or digital services of the same type, taking into account the statements made in the SLA;
• that the User will be informed of updates, including security updates, that are necessary to maintain the conformity of the Product(s) during the period in which the Product(s) must be supplied. However, the Service Provider shall not be liable for any lack of compliance resulting solely from the failure to install an update, if the User does not install it within a reasonable period of time;
• the Product(s) shall be compliant throughout its (their) validity period;
• the version of the Product(s) supplied is the most recent version available at the time of conclusion of the contract.

In the event of a lack of conformity of the Product(s), the consumer User has the rights provided for in Articles 1701/9 et seq. of the former Civil Code.

Model withdrawal form

Online document available on this link.